We are committed to providing excellent customer service, and we understand that there may be times when a return is necessary. We will gladly process returns for genuine requests and for valid reasons in accordance with consumer legislation. Our aim is to ensure that our customers are completely satisfied with their purchase, and we will do everything we can to make the return process as smooth and easy as possible.
We want to ensure that our customers are satisfied with their purchases and we offer refunds for eligible products within specific refund deadlines and policies. Please note that our refund policies may differ between products, and payment options may vary from one service to another. However, we take violations of our Terms and Conditions seriously, and we reserve the right to deny refunds to users who violate these terms, even if their requests are made within the designated refund period. To be eligible for a refund, you must meet the following criteria.
Defective, damaged, or incorrect items:
- If you receive a product that is faulty upon delivery, please contact us as soon as possible. We will provide you with instructions on how to return the product to us. Once we receive the product, we will assess the fault and provide you with a repair, replacement, or refund at our discretion. We will also refund the cost of delivery. We apologize for any inconvenience and will do everything we can to resolve the issue as quickly as possible.
- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
- To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products.
- To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
- We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
- Damaged or defective items returned without their original packaging will not receive a refund.
- For all returns other than damaged, defective, or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
- We offer a 5-day return policy for products that have been received.
- We offer refunds subject to the product being unused, unworn, and with all original tags intact as of the time of receiving the product. Refunds for any items are at our sole discretion and are subject to the approval of our inspection team.
- Once your return is received and inspected, we will email you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, we will notify you.
- Shipping back the item is handled by the customer
- Your refund will be in the form of payment used for the purchase.
- Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.
Changes to this Refund Policy
At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form.